1. Relationship Management: Build and maintain strong relationships with key accounts and travel partners. Act as the main point of contact for their inquiries, concerns, and requests.
2. Account Growth: Identify opportunities for account expansion and revenue growth. Collaborate with key accounts to develop strategies that drive sales, increase bookings, and maximize customer satisfaction.
3. Customer Service: Provide exceptional customer service to key accounts, promptly addressing their needs, resolving issues, and ensuring their satisfaction with the company’s services.
4. Sales Analysis: Analyse sales data, market trends, and account performance to identify areas of improvement and growth opportunities. Develop data-driven strategies to optimize sales and enhance account performance.
5. Promotions and Campaigns: Collaborate with key accounts to plan and execute promotional activities, marketing campaigns, and joint initiatives. Monitor the effectiveness of these activities and make necessary adjustments.
6. Cross-functional Collaboration: Collaborate with internal teams such as marketing, product development, and operations to align strategies, ensure smooth account operations, and deliver outstanding customer experiences.
7. Industry Knowledge: Stay updated with industry trends, competitor activities, and market dynamics to anticipate changes, identify market gaps, and provide innovative solutions to key accounts.
8. Reporting: Prepare regular reports on account performance, sales metrics, and key developments. Present findings to management and use the insights to drive informed decision-making.
Required Qualifications:
Previous experience in sales or account management roles, preferably in the travel industry or a related field, is often required. Experience with online travel agencies or travel technology platforms can be advantageous.
Excellent verbal and written communication skills are essential for building and maintaining relationships with key accounts. The ability to effectively negotiate, persuade, and present information is crucial.
A customer-centric mindset is important for understanding and addressing the needs of key accounts. Providing exceptional service and support to clients is a vital aspect of the role.
A solid understanding of the online travel industry, including trends, competitors, and market dynamics, is valuable. Knowledge of travel booking systems, distribution channels, and revenue management can also be beneficial.
The ability to establish and cultivate strong relationships with key accounts is vital. This involves networking, building trust, and fostering long-term partnerships to drive business growth.
Having a results-oriented mindset, with a focus on driving business growth and maximizing account profitability, is important.
Desired Qualifications:
- Familiarity with online travel platforms, revenue management systems, distribution channels, and other relevant technology used in the travel industry.
- Experience in conducting market research, competitor analysis, and consumer behavior studies to identify trends, opportunities, and potential gaps in the market.
- The travel industry is dynamic and ever-changing, so being adaptable to market shifts, emerging technologies, and industry trends is advantageous.
- Ability to think strategically, identify long-term opportunities, and develop innovative approaches to revenue management and yield optimization.