Primary responsibility is to manage and oversee the process of providing quotations to travel agencies and ensure set KRA’s for the team are achieved.
Requires strong organizational skills, attention to detail, excellent communication abilities, and the ability to work collaboratively with various stakeholders.
1. Customer Interaction: Communicate with potential agents, understand their requirements, and gather necessary information to prepare accurate quotations. You will be responsible for planning and executing MICE tours, may include conferences, seminars, trade shows, incentive trips, team-building activities, and exhibitions. This includes venue selection, budgeting, scheduling, and logistics coordination.
2. Pricing and Cost Analysis: Calculate the costs associated with MICE tours, including transportation, accommodation, meals, activities, and any additional services. Analyze pricing structures to ensure competitive and profitable quotations thereby assuring best conversions.
3. Collaboration: Coordinate with various departments such as sales, operations, and finance to gather relevant information and ensure accurate pricing. Collaborate with vendors and suppliers to obtain cost estimates.
4. Follow-up and Negotiation: Follow up with clients to address any questions or concerns they may have regarding the quotation. Negotiate terms and prices as necessary to secure bookings.
5. Database Management: Maintain a centralized database of quotations, including client information, pricing details, and correspondence history. Update and track the status of each quotation throughout the sales process.
6. Market Research: Stay updated on industry trends, competitor offerings, and pricing strategies to ensure competitiveness in the market.
7. Documentation and Reporting: Prepare reports summarizing quotation activities, conversion rates, and sales performance. Maintain accurate records of all quotations and contracts and payment collections.
8. Customer Service: Provide excellent customer service by promptly responding to inquiries, resolving issues, and maintaining positive client relationships.
Required Qualifications:
Education: A bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field. Additional certifications or advanced degrees may be advantageous.
Industry Knowledge: A strong understanding of the M.I.C.E industry, including familiarity with the latest trends, best practices, and industry standards, is important. Knowledge of various event types, venues, suppliers, and logistical considerations is valuable.
Sales Experience: Demonstrated experience in sales, preferably within the travel industry. Proven track record of achieving sales targets and driving revenue growth.
Relationship Building: Strong networking and relationship-building skills to establish and maintain strategic partnerships with hotels, airlines, tourism boards, travel agencies, and other relevant stakeholders.
Budgeting and Financial Management: You will develop event budgets, monitor expenses, and ensure cost-effective solutions while delivering high-quality experiences. Financial management skills are necessary to track expenses, invoice clients, and reconcile accounts.
Desired Qualifications:
Organizational Skills: M.I.C.E Managers need excellent organizational and time management skills to handle multiple groups simultaneously, meet deadlines, and ensure smooth operations. Attention to detail is crucial for managing event logistics, budgets, and schedules effectively.
Financial Acumen: Budgeting and financial management skills are necessary to create event budgets, track expenses, and ensure cost-effective solutions. Proficiency in financial analysis and reporting can be an asset.
Problem-solving Abilities: M.I.C.E Managers should be resourceful and capable of finding solutions to unexpected challenges or changes during events. Quick thinking, adaptability, and the ability to handle high-pressure situations are valuable skills.